Privacy Policy
Last updated: January 20, 2025
Introduction
LotBot Inc. ("LotBot," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the data practices described in this policy.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, company name, and job role when you submit our demo request form.
- Communications: Any messages, emails, or other communications you send to us.
- Chat Data: If you use our chat widget, we collect the content of your conversations.
Information Collected Automatically
- Device Information: Browser type, operating system, device type, and IP address.
- Usage Data: Pages visited, time spent on pages, and other analytical data.
- Cookies: We use cookies and similar technologies to improve your experience and analyze site usage.
How We Use Your Information
- To respond to your demo requests and inquiries
- To provide, maintain, and improve our services
- To send you SMS messages about your demo request and follow-up communications (with your consent)
- To send promotional communications (with your consent)
- To analyze usage patterns and improve our website
- To protect against fraudulent or unauthorized activity
- To comply with legal obligations
SMS Messaging
When you submit our demo request form and consent to receive SMS messages:
- We will send you SMS messages related to your demo request and follow-up communications.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply.
- To opt out: Reply STOP to any SMS message to stop receiving messages. Reply HELP for assistance.
- Your consent to receive SMS messages is not a condition of purchasing any goods or services.
Third-Party Services
We use the following third-party services to operate our business:
- Twilio: For SMS messaging services. Twilio's privacy policy can be found at twilio.com/legal/privacy.
- Resend: For email delivery services.
- Vercel: For website hosting.
- Analytics providers: To understand how our website is used.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information.
- Opt-out: Opt out of receiving marketing communications.
- Data Portability: Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at the information provided below.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: